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Shipping & Returns

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Shipping & Returns

Icey-Tek Coolers Shipping and Return Policy

The cooler/ice chests that's designed to withstand extreme adventures in most any contition. Icey-Tek carries the largest selection of sizes and colors in the industry. Icey-Tek coolers, also known as ice boxes and ice chests are built with the higest grade materials and are more affordable than competitor brands with similar performance and durability ratings. 

Icey-Tek Return Policy:

"2 Year Warranty" on all Icey-Tek coolers against manufacturer defects. 

Please note, customers are responsible for verifying their order, i.e., color, size, etc.. All cooler orders prior to checkout clearly show the size of the cooler, the color, etc.. No refunds are accepted due to customer error without prior consent of Icey-Tek coolers. Should it be absolutely necessary to return a cooler, the customer will be required to pay for return shipping charges, and a 20% restocking fee. Should you receive an item that has been clearly damaged in shipping, please call (866) 597-0556 immediately. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping:

Shipping rates are based on the lower 48 states. Call for pricing for shipping rates outside of the US (lower 48 states). Any duties, tarriffs and taxes are the sole responsibility of the customer at point of delivery. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Contact Icey-Tek Sales or Customer Support @ (866) 597-0556 or email us 24/7 at sales@icey-tek-coolers.com

Thank You in advance for considering Icey-Tek as your next high performance rotomolded cooler/ice chests. 



About Us

A Premier North America Dealer for Icey-Tek® Coolers / Ice Chests. Cool, reliable, and affordable. The Icey-Tek cooler is sure to keep ice longer than your average high-end cooler.

 

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Contact Us

Sales Headquarters:
3960 Harlem Road
Buffalo, NY 14226

Email: support@icey-tek-coolers.com
Phone: (866) 597-0556
Fax: (716) 768-5533